Help topic 10 of 10

Customer reviews

Customers who bought from you can give your products and your store a thumbs up or down, with a short comment. Nothing appears in the shop until you (or the marketplace) approve it.

1. Customers review from Review your items in their order emails, once you've shipped their items or they've picked them up. Each product and your store can be reviewed once per order. Comments are up to 50 characters, and comments with bad language are refused.
2. Open Reviews in your store menu. Waiting for approval lists new reviews of your store and your products.
3. Select Approve to publish a review, or Reject to keep it hidden. You can change your mind later from Published or Rejected.

Where reviews appear

• On each product page: the thumbs-up and thumbs-down counts, and the latest comments.
• Beside your store's name on your product pages: your store's thumbs-up and thumbs-down counts.
• Reviewers are shown by first name and last initial, like "Jane D.".
• A review marked added by the marketplace was entered by the marketplace from feedback a customer gave another way, such as in person at a market.